FAQ

Which of your items are Gluten Free?

Lots! Many of our products, including our complete Boozy* Slice range are gluten free; some of our classics are too including our Coconut and Dark Chocolate Slice, Classic Rocky Road, Almond and Choc Chip Slice are gluten free. If you are looking for something a little different don't forget to check out our seasonal ranges as many of these include gluten free items too. These tasty treats are endorsed by Coeliac Australia, so you can bite without worry! In addition, a number of our seasonal range items are often gluten free.

Overall, we’re up for the challenge of gluten-free baking but taste always comes first. If we can’t make an unstoppable gluten-free version, then we won’t do it… But we will keep trying!

Do you use artificial colours or preservatives in your products?

We steer clear or artificial colours and preservatives and instead choose natural methods to ensure our products stay fantastically fresh….and tasty.

Where can I find your products?

Knowing where to go for a snack-dash is important! Check in with us to find your local stockists. Need your cravings sorted stat? Never fear, we ship Australia-wide and can send our delicious treats right to your door. Shop our range.

How long does delivery take?

All our delivery information can be found on our shipping page. If we’ve missed something, please don’t hesitate to contact us on +61 3 5335 6800 or drop us a line at enquiry@springhillfarm.com.au

How can I stock your products?

We’re always looking for new stockists and fellow treat-lovers. Café, stadium, museum or zoo, our treats make themselves at home in many different places. To learn more, visit our wholesale page and enter your details, or call us on +61 3 5335 6800.

Where can I find nutritional information

Each treat we make has its own product page; you can find all nutritional information there. You can also not look…just saying!

Where do you source your ingredients from?

Springhill Farm has an Australia-first sourcing policy. We always try to use Australian ingredients, sourced as locally as possible. But sometimes we have to go a little further afield – for example there are no coconut suppliers in Australia, so we source ours from farmers in Sri Lanka. All our ingredients, wherever we source them come from suppliers that align with our sourcing policies both ethically and environmentally.

What products are suitable for Vegetarians and Vegans?

All our products are vegetarian (except Rocky Road, which is made with gelatine), and we have many all plant (vegan) options including our Boozy* Slice range, Coconut and Dark Chocolate slice, and Almond and Choc Chip slice - all of these products are Vegan Australia certified. We’re always experimenting and looking for ways to make our treats available to more people. If we can make a product all plant, without compromising on taste, we will.

Where are the products manufactured?

All our products are made in our fabulous factory in sunny Ballarat, Victoria. We are proudly 100% made in Australia and want to say a big and heartfelt thank-you to our amazing community that has supported us from day one.

We can’t process walk-in orders, but you can purchase items online and pick them up from our Ballarat factory location. We’ll make sure the products you want are in stock, your payment is processed, and your bundle of delights are waiting for you!

Who owns Springhill Farm?

Springhill Farm was started over 35 years ago by Jo and Ray from their family farm. Although times have changed, and we have grown as a business, we are still proudly 100% Australian owned and operated.

Do you use Palm oil?

Like many of our fans and retailers, we are deeply concerned about the environmental impact some ingredients can have – including deforestation from the production of Palm Oil. We have limited our use of Palm Oil across all our products; and where it is included it is certified sustainable through Roundtable on Sustainable Palm Oil. This certification is a global initiative. If you would like to learn more please visit http://www.rspo.org/

Do you use Genetically Modified Ingredients?

Our recipes don’t contain any genetically modified ingredients. However, as some of our ingredients cannot make a GM-free claim due to potential for cross-contact we don’t make a 100% GM-free claim across our range.

What happened to The Real Breadmix?

We no longer stock the Real Bread Mix, but don’t despair, you can purchase it through the Decadent Alternatives website directly www.decalt.com.au

Discount Codes

Promotional discount codes can not be used in conjunction with any other offer and are valid for a period of 2 months (unless otherwise stated). Promotional discount codes are for purchases made on www.springhillfarm.com.au. No rainchecks.  

Can’t find answers to your questions?

Feel free to give us a call on +61 3 5335 6800 or email us on enquiry@springhillfarm.com.au