Shipping and Returns

Shipping Australia

Good news! We ship Australia wide…We’d hate for anyone to miss out on our delicious treats!

We offer free postage on all orders over $200 ex GST and for orders under $200, we charge a flat rate $25 shipping fee. 

LIVE LOCAL

If you are lucky enough to live near our lovely factory in sunny Ballarat, Victoria you are welcome to collect your treats from where the magic happens! Just select the ‘pick up’ method at checkout and tell us when you would like to come by and collect you treats. We’ll have them ready and waiting!

Please note that we can not service walk in customers as we don't have a show room. Please ensure you order online prior and select 'pick up' as your delivery method.

RETURNS

If you order a treat that becomes out of stock, is unavailable or delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund.

If you don’t think our product has arrived at the same standard it left us, or if it has been incorrectly dispatched, please contact us immediately and we will arrange a refund or replacement. Unfortunately, as our products are a food item, we can’t accept returns for items ordered incorrectly.

If you have any further questions, please contact us on 03 5335 6800.